WhatsApp CRM Built Into Every Conversation
Contacts, tags, pipelines, and history—without exporting chats to spreadsheets.
Every WhatsApp chat is a customer record in FigReply. Sales and support see tags, deal stages, and full timelines inside the inbox so context never gets lost between teams or tools.
Why WhatsApp needs its own CRM layer
Spreadsheets and generic CRMs miss the nuance of chat threads. FigReply captures contacts automatically from conversations and links messages to pipeline stages your team already uses.
- Auto-created profiles from new chats
- Lead pipeline: New → Qualified → Call Booked → Won → Lost
- Tags with keyword auto-assign on inbound messages
- Contact lists, sources, and CSV import/export
Sales and support on one customer view
When marketing runs a broadcast, sales sees replies with campaign context. When support resolves an issue, sales sees the history before the next outreach—one WhatsApp CRM for the whole company.
- Shared contact database across teams
- Pipeline stages for WhatsApp-led deals
- Internal notes invisible to customers
- Export-ready data for reporting
Related WhatsApp capabilities
Explore more ways FigReply helps your team sell, support, and scale on WhatsApp.
WhatsApp Marketing
Run compliant campaigns, segment audiences, and measure replies—not just opens.
Learn moreWhatsApp Chatbot
Keyword-triggered bots, branching flows, and clean handoff to your team.
Learn moreWhatsApp Broadcast
Segment audiences, schedule sends, and measure what happens after the broadcast.
Learn more
Related guides from our blog
Marketing
WhatsApp Broadcast Campaigns That Actually Convert
Segmentation, template strategy, and reply handling—how D2C brands turn festival campaigns into conversations.
Operations
How Agencies Manage Multiple Client WhatsApp Lines
Roles, SLAs, and client reporting tips for agencies running customer communication at scale.
Frequently asked questions
Common questions about whatsapp crm with FigReply.
FigReply is a WhatsApp-native CRM for conversation-led businesses. Many teams use it as their primary customer record; others sync key fields to Salesforce, HubSpot, or Zoho as integrations expand.